CX & Knowledge Base Certifications
ALERT LOGIC
CASE STUDY
As the Director of Knowledge Management at Alert Logic, a leader in public cloud-based SaaS security services, my role centered on optimizing customer experience through comprehensive knowledge management.
ALERT LOGIC - SAmple Work
STRATEGIC VISION
RESOURCE CHANGE PROPOSAL
RESOURCE CHANGE PROPOSAL
RESOURCE CHANGE PROPOSAL
RESOURCE CHANGE PROPOSAL
RESOURCE CHANGE PROPOSAL
ROADMAP
OBJECTIVES AND KEY RESULTS
OBJECTIVES AND KEY RESULTS
OBJECTIVES AND KEY RESULTS
OBJECTIVES AND KEY RESULTS
OBJECTIVES AND KEY RESULTS
SKILLS
With nearly 15 years of experience in the field, I have developed a versatile array of skills focusing on delivering an exceptional customer experience through self-service content.